Managed Support
Support that scales
One support plan covers every Momento service and every account in your organization. Choose the service level, response targets, and platform capabilities your team needs.
Plans at a glance
Compare support plans
| Basic | Production | Enterprise | |
|---|---|---|---|
| Price | — | $500 / monthor 10% of spend | $5,000 / monthor 15% of spend |
| Minimum commitment | — | 3 months | 1 year |
| Service SLA | best effort | 99.9% | 99.99% |
| Support response target | — | S1: 2 hoursS2: 8 hoursS3: 2 business days | S1: 1 hourS2: 4 hoursS3: 1 business day |
| Support channels | GitHub | Slack, phone | |
| Support language | English | English | English |
| Compliance | GDPR | SOC 2 Type 2 | HIPAA |
| SSO | Google IdP w/ MFA | Google IdP w/ MFA | Google IdP w/ MFA |
| Team roles | — | owner, operator, viewer | custom roles |
| Deployment | cloud | cloud | BYOC, self-hosted |
| Metrics | Console | CloudWatch, Prometheus | Request logs |
| Networking | public gateway | public gateway | VPC PeeringTransit GatewayPrivateLink |
Higher-tier plans include all features of the plans below them.
Frequently Asked Questions
What does one support plan cover?
A single support contract covers every Momento product and every account associated with your organization.
How are support response targets measured?
The clock starts when you submit an issue through a channel included in your plan and stops when a Momento staff member acknowledges it. It is not a time-to-resolution guarantee. S1 and S2 clocks run continuously, 24 hours per day and 7 days per week.
What do S1, S2, and S3 mean?
S1 means the product is broadly inoperable. S2 means a major feature is broadly inoperable. S3 means a minor feature is broadly inoperable.
What counts as eligible infrastructure spend?
Eligible spend is the amount billed for Momento infrastructure after discounts. Professional services and the purchase of prepaid platform credits are excluded, while infrastructure charges later paid with those credits count toward eligible spend.
Do higher-tier plans include lower-tier features?
Yes. Production includes Basic entitlements, and Enterprise includes both Basic and Production entitlements.
Run Valkey with the team that knows scale
Hardened by engineers who know what breaks when caches become critical infrastructure.
Contact Sales