Support Chat Application

A customer is running a small online business with live chat support. They have around 10 agents online at a time. Each support call takes about 15 minutes and individual agents work about 50 calls a day.

Assumptions

• Each chat contains 75 messages

• Each message is 150 bytes

Daily calculations:

15 minutes x 2 connections x 50 chats x 10 agents = 15,000 connection minutes

75 messages x .15 KB x 50 chats x 10 agents = 5625 KB data transfer (.005625 GB)

75 messages x 50 chats x 10 agents = 37,500 sent messages

Monthly Costs:

.005625 GB x $.50 x 30 days = $0.08 (free with On Demand)